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We’re based in the UNITED ARAB EMIRATES. Our products can be purchased from other countries outside of the UAE – as are many of our website visitors and valued customers. As a result, if you use SARAZINE website, it will involve transferring your personal information from your country to a country which might not have the same degree of protection in place.
Welcome to our privacy notice! You’re in the right place if you’re looking to find out what SARAZINE does with your personal information when you visit or use our website, or if you want to know about your privacy rights and how the law protects you.
SARAZINE respects your privacy and is committed to protecting your personal information. That’s why, although we’re based in the UNITED ARAB EMIRATES, we’re using the international law as our benchmark when it comes to your privacy – it’s the gold standard.
This privacy notice explains how we collect and process your personal information when you visit our website www.sarazine.com. It also applies to personal information you may provide through our website when you sign up to our newsletters, or purchase our products.
If you’re under the age of 16, please don’t give us your personal information unless you’ve first asked your parents or legal guardian, and they’ve allowed you to.
Who we are and how to get in touch with us
SARAZINE, a company registered in the United Arab Emirates with a registration no. 890632 and address at Sarazine Trading LLC, Empire Heights A, Business Bay, Dubai, UAE, is the data controller responsible for your personal information. If you have any question about this privacy notice, or want to exercise your rights, please contact us by sending an email to: firstname.lastname@example.org
We keep our privacy notice under regular review, so please check back from time to time to ensure that you stay informed about what we’re doing with your personal information.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow others to collect or share personal information about you. We don’t control those third-party websites and we aren’t responsible for their privacy statements. Please take care when you leave our website, and we encourage you to read the privacy notice of every website you visit.
The information we collect about you
We may collect, use, store and transfer different kinds of personal information about you which we’ve grouped together as follows:
Identity Information includes your first name, last name, username or similar identifier, and title.
Contact Information includes billing address, delivery address, email address and telephone numbers.
Financial Information includes bank account and payment card details.
Transaction Information includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Information includes internet protocol (IP) address, your login information, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Profile Information includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Information includes information about how you use our website, products and services.
Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Information such as statistical or demographic information for any purpose. Aggregated Information could be derived from your personal information but isn’t considered personal information in law as this information won’t directly or indirectly reveal your identity.
For example, we may aggregate your Usage Information to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Information with your personal information so that it can directly or indirectly identify you, we treat the combined information as personal information which will be used in accordance with this privacy notice.
If you don’t provide us with personal information which we need to collect by law, or under the terms of a contract we have with you, we might not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products you’ve ordered). In that case, we might have to cancel your order, but we’ll let you know at the time.
How we collect your information
Generally, we collect your personal information when you decide to interact with us. This could include online purchases, or when you sign up to receive emails from us. We also look at how customers use our website, so that we can offer the best possible experience.
We use different methods to collect information from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal information you provide when you:
Purchase our products or services
Create an account on our website
Subscribe to our service or publications
Ask for marketing to be sent to you
Enter a competition, promotion or survey
Give us feedback or contact us
What we do with your information
We only use personal information when the law allows us to. Most commonly, we’ll use your personal information in the following circumstances:
Where we need to perform the contract we’re about to enter into or have entered into with you.
Where it’s necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights don’t override those interests.
Where we need to comply with a legal obligation.
Generally, we don’t rely on consent as a legal basis for processing your personal information (but where we do, you’ve got the right to withdraw consent at any time by contacting us.)
We’ve set out below, in a table format, a description of all the ways we use your personal information, and which of the legal bases we rely on to do so. We’ve also identified what our legitimate interests are where appropriate.
Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we’re using your information. Please contact us if you need details about the specific legal ground we’re relying on to process your personal information where more than one ground has been set out in the table below
Marketing and promotional offers from us
We want you to be able to make choices about how we use your personal information, especially when it comes to marketing and advertising.
You’ll receive marketing communications from us if you’ve requested information from us (e.g. by signing up to our newsletter) or if you’ve purchased products from us and haven’t opted out of receiving marketing.
Either way, if at any time you change your mind and don’t want to receive marketing messages from us, you can tell us to stop by:
Sharing your information
We use a number of different suppliers to provide elements of our service for us. These include: IT suppliers; payment processors; fulfillment companies; email marketing platforms and enterprise management platforms.
In some circumstances we are legally obliged to share personal information with third parties. For example, to comply with a court order. Other times, we share personal information to protect the rights, property or safety of us or others. For example, to prevent fraud and reduce credit risk. In any scenario, we’ll satisfy ourselves that our sharing is lawful.
We might also share your information with another business if we buy/sell any business or assets from/to them, or are otherwise combined with that business (including during any negotiations with them). If a change happens to our business, then the new owners may use your personal information in the same way as set out in this privacy notice.
We’re based in the UNITED ARAB EMIRATES. Our products can be a purchased from other countries outside of the UAE as are many of the visitors to our website and our valued customers. So when you use our website, it will involve transferring your personal information from your country to a country which may not have the same degree of protection in place.
How long we keep your information
We’ll only keep your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We might keep your personal information for a longer period in the event of a complaint or if we reasonably believe there’s a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Please contact us for details of retention periods for different aspects of your personal information.
Your legal rights
In all circumstances, you have the right to:
A “Web Cookie” is a string of information which assigns you a unique identification that a website stores on a user’s computer, and that the user’s browser provides to the website each time the user submits a query to the website. SARAZINE also uses Web Cookies to track the pages that users visit during each Website session, both to help us improve your experiences and to help SARAZINE understand how our Website is being used. As with other Non-Personally-Identifying Information gathered from your use of the Website, SARAZINE occasionally analyzes and discloses this information gathered using Web Cookies in aggregate form, to help SARAZINE, its partners, and others better-understand how our Website is being used.
SARAZINE WEBSITE USERS WHO DO NOT WISH TO HAVE WEB COOKIES PLACED ON THEIR COMPUTERS SHOULD SET THEIR BROWSERS TO REFUSE WEB COOKIES BEFORE ACCESSING THE WEBSITE, WITH THE UNDERSTANDING THAT CERTAIN FEATURES OF THE WEBSITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF WEB COOKIES. WEBSITE USERS WHO REFUSE WEB COOKIES ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.