Returns must be postmarked within 30 calendar days from the date you received the product
Items must be returned unopened, undamaged, and in their original packaging.
A copy of your receipt from SARAZINE must be included with the return.Please Note: We are unable to offer exchanges or refunds for products returned due to skin irritation. We stand by the quality of the products we sell, but certain ingredients )may cause irritation to very sensitive skin. To help you avoid irritation or allergic reaction, a full ingredient list is displayed on each product page. If you’re having trouble deciding what products might work best for your skincontact us for a recommendation. We’re happy to help!
We are unable to cover return shipping costs. You’re welcome to choose whichever courier you prefer – just remember to pack properly to ensure your return arrives undamaged.
Mail returns to:
Email directly for information
Once we receive your returned item, we’ll let you know. We’ll inspect the product for any damage or signs of use. After inspection, we’ll share the status of your refund with you immediately.
If your return is approved, you’ll receive a full refund credited to your original payment method. Any original shipping fees are non-refundable. Please allow up to two weeks for your return to be processed.
SARAZINE reserves the right to change and update this return policy at any time.
To return your product, you should mail your product to: Sarazine Trading LLC, Empire Heights A, Business Bay, Dubai, UAE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.